A broken funnel doesn't convert: learn how to build a proper funnel

Updated: Jan 22

If you want to know what is a funnel and how to build it, you will find this guide interesting.

Every day, web users insert billions of search queries on search engines, about every type of information they need. Only a handful of websites understand how to position themselves on search engines, even less those that know this is even an opportunity.

Even less is the number of websites that are able to attract visitors and generate sales by driving them through the marketing funnel.

  • How is it then possible to overcome these issues and make people convert on your website?

  • How can your website be positioned for relevant search queries?

  • What strategies can you implement not only to position your website on search engines but also to generate sales from those visits?

In this guide, we will go through how to build a funnel that converts. We will understand how to intercept demand, how to generate engagement, traffic and sales.

Before we start, an important note. Why am I qualified to talk about this topic? First of all, it's not the first time I have written about the marketing funnel, check out my guide on SearchEngineLand.

Also, some of the largest UK and US companies choose me as their SEO consultant, to name just a few: Linden Home, Future Fit, Tribe Organics, Away Resorts. I offer them my SEO services and consultancy.

The definition of a funnel

One accepted, shared and agreed definition of a marketing funnel, unfortunately, doesn't exist. However, many marketing pros agree on a theoretical idea of the funnel:

It's a process that, centred on consumers' behaviour, shows the theoretical path that takes them from awareness of a problem to a purchase decision.

It's still based on the AIDA model, invented by an American businessman in 1898, E. St. Elmo Lewis. Still today we use the same structure and I think it's about time we modernise it, but that's a topic for another article.

aida model - luca tagliaferro

"Funnel" is actually a metaphor, very functional and effective. It allows us to understand consumers' decision processes who, starting from a variety of information (top of the funnel), they get to choose and buy one product or service (bottom of the funnel).

During this decisional process, the consumer is influenced by messages and information that are proposed to him. For example, in the awareness phase, information is very general while in the decisional phase, messages are very product-specific.

All of those phases can be built, customised and directed to attract the right type of consumers and it can become very effective for a website.

But how do we build such a funnel?

The 4 sections of a marketing funnel

There are four sections of a typical marketing funnel as seen above with the AIDA funnel: Awareness, Interest, Desire, Action. Each every one of them can be carefully crafted around the objective of generating interest, awareness, traffic and conversions.

In this guide, we will see how we can build those sections. It's important to say that there isn't any magic formula that would work for everyone, in the same way, I always advice to test and learn the best ways to build a funnel.

If something works today for someone, it doesn't mean it also works for some other website, so try to find the most effective combination with A/B tests and conversion rate optimisation.


A typical mistake many pros do in this phase is confusing awareness as it was referred to the product awareness. Awareness in this context doesn't mean that a consumer is discovering a new product and becomes aware of it.

Becoming aware means realising you have a problem, not that you need a product or service. If a prospective client doesn't have a problem to solve, he would certainly not start looking for a solution.

For example, if a person has teeth ache, he wouldn't start right away to look for medication. He would start by understanding what is causing the problem, first of all, before he looks for the right product.

So what happens is that the consumer will start his journey into the funnel looking for what causes tooth pain. There are many causes that can trigger this pain: gums infections, chewing problems, cavity and many more. It's impossible yet to determine which product is more advisable to the client.

So, the main goal of this the awareness phase is to generate information on a large scale (within the context of your offer), based on the detailed research of the topic.

How to generate contents for the awareness phase

The biggest nightmare in the marketing world is to be completely ignored, both from consumers and search engines alike.

Writing content that is not aligned with consumers' intent, Google Ads that are not relevant to their landing pages, retargeting campaigns that show products to the customers that have already bought them, and the list could go on forever.

That's why, the main task when creating content is the focus, as we will see below.

Avoid talking about your products only

The best advice I feel like giving is to show how much you actually know about your industry and have an obsessive focus on your customers. Then to transfer this knowledge to your customers using your marketing channels.

In the awareness phase, do not focus on the products you sell, but on the problems that your prospects have, that your products could solve for them.

To understand what problems they have (if you don't know them, your business depends on it!), you can do brainstorming services or ask your customer service and sales team.

Answer questions your customers have

If you are able to answer questions about the problems and the solutions your customers face, then put this knowledge and information on your blog and marketing channels, you put your website in a position to be found.


That's because you have aligned your customers' searches with your content. Going back to the example of toothache, in this phase this is the list of contents you should write about:

  • Articles about toothache challenges

  • FAQs sections

  • Post on social media

  • Market research and trends

  • Podcasts with experts

  • Press releases

  • White papers and thematic guides

Pro tip: do you want to know how to create a blog? Read my comprehensive guide about it.


The first question you need to ask yourself when thinking about "Interest" in the funnel is this: "Where are my potential clients?"

Do they use search engines? Or do they spend their time following influencers, listening to podcasts and posting on social media? Or all of the above?

Before you decide which content you need to produce, you should have an answer to those questions. If you do not have clear ideas, I can help you understand better your visitors and your potential clients. Start by having a read to my Hotjar tutorial and guide.

If you are able to write an e-Book, a piece of original research that involves influencers in your industry, then you might be able to not only generate traffic and leads but also to tap into a larger audience using your influencers' access.

How to connect the two phases: awareness and interest

In order for your customers to navigate towards the last phase of the funnel (the decision), you first need to connect awareness to interest.

There is nothing worse than spending time in producing interesting and valuable content to have then your customers buying from your competitors.

Let's use the same example of toothache. Let's suppose you produce content around tooth aching problems and that your customers would find you from Google.

What would you need to do in order to increase interest in your brand?

Your readers have found your content, they like your website because it provides information about their problems. In terms of communication, users can follow you on social media, subscribe to your newsletter to receive special offers or valuable content. Or they can start following influencers on the topic.

Pro tip: how to find the right influencers for your niche? Use SparkToro and start by reading my review.

In terms of action, try to determine which acquisition strategies might work well to have people subscribe to your newsletter and come back to your website for more content.

Once they land on your website, you can maybe start retargeting advertising. There is scientific research that proves retargeting increases visitors to return to your website by 14.6% within 4 weeks.

How do I know when my prospects have moved from the awareness to the interest phase?

If you notice that your readers have read your content and came back for more, then subscribed to your newsletter (or an ebook and any other form of gated content), then it means they find your website interesting and want more of it.


Before you start these campaigns to generate new traffic, you need to start thinking seriously about how you can motivate your users to make an action on your website.

Are your users more interested in certain types of content rather than others? Do they prefer approaching your brand in a traditional way (word of mouth) or are they open to new marketing techniques?

Maybe your customers like to speak to you directly, so a webchat could be a great idea to transform visitors into a lead and make them act.

Strategies for the decision phase

Let's keep talking about the toothache example. If the website selling these types of medications is noticing that people want to buy them straight away, then they can think about the following 4 campaigns:

  1. PPC - build paid ads campaign with a dedicated landing page where people can buy the product there and then

  2. Facebook Ads to sell them the same products on social networks

  3. Blog articles to support product pages and inform people on the right products to buy, how