Interesting Chatbot Trends for 2022

Nowadays, many brands, especially e-commerce businesses, are investing in AI Chatbots to provide their customers worldwide with real-time support.

Also, this AI-powered chatbot technology uses human-like dialogue to interact with shoppers, improving customer experience, conversions, and website engagement. In other words, chatbots can have a strong impact on your bottom line.

Are you wondering if integrating a chatbot into your website is the way to go, or do you want validation for your chatbot integration?

That’s why I wrote this article that provides you with all the critical chatbot statistics and trends you need to know.

So, let’s get right to it.

chatbot trends 2022

General Chatbot Trends

  1. Over 60% of customers would use a chatbot rather than wait for a customer service representative.
  2. More than 30% of people use a chatbot to connect with a human.
  3. 90% of businesses say that chatbots helped to reduce customer service time and increase complaint resolution.
  4. 74% of people prefer chatbots to assist with simple questions.
  5. Over 50% of consumers favor speaking with a human instead of getting assistance from a chatbot, especially with complex issues.
  6. Chatbots handle complete conversations over 60% of the time.
  7. There are more than 300,000 operating chatbots on Facebook Messenger alone.

Chatbot Adoption and Usage Trends

  1. About 88% of customers had at least one conversation with a chatbot in 2021.
  2. A user sends an average of 4 inquiries to the bot during a chat session.
  3. Less than 20% of businesses use chatbots.
  4. Chatbots are more prevalent in Europe than in the US.
  5. Over 1 billion people are using chatbots, with the top five countries being the US, the UK, Germany, India, and Brazil.
  6. B2B companies make up over 50% of the websites that use chatbot software.
  7. One in five live chats is ignored and never answered.
  8. 70% of white-collar workers have interacted with some form of a chatbot.
  9. More than 30% of people would like to use chatbots for reservations.

Chatbot Market Trends

  1. The global chatbot market is projected to be $0.8 billion by 2023 and $1.2 billion by 2025.
  2. Grand View Research Inc. report suggests that the global chatbot market will reach 2.5 billion in the next ten years.
  3. Over 50% of businesses state that chatbots deliver a significant return on investment.
  4. 36% of businesses use chatbot technology to generate more leads and drive sales.
  5. Over 30% of businesses use chatbots to make their websites interactive.
  6. The North American chatbot market has over 40% of the total market size.
  7. The chatbot market is predicted to reach over $450 million in revenue by 2027.

Chatbot Industry Trends

  1. Over 20% of global travel and hospitality companies use chatbots to allow their customers to make bookings and general inquiries.
  2. Large companies account for over 46% of the chatbot market share.
  3. Over 20% of customer service companies are using AI chatbots.
  4. The five industries that benefit from chatbots are real estate, travel, education, healthcare, and finance.

E-commerce Chatbot Trends

  1. Over 30% of online retail store customers accept chatbots.
  2. Abandoned cart chatbots increase over 7% of e-commerce revenue.
  3. More than 90% of e-commerce shoppers stated that human help would have improved their pre-sale experience.
  4. E-commerce stores have the highest chatbot acceptance rates.
  5. Chatbots can reduce handling time by over 70%.

Chatbot Benefits Statistics

  1. Chatbots can reduce customer support costs by about 30%.
  2. Over 60% of chatbot-using customer service agents spend more time with complex cases than simple ones.
  3. Chatbots can take care of 30% of live chat communication.
  4. Chatbots have up to 40% response rates.
  5. Chatbots have an average 90% satisfaction rate.
  6. 24/7 support is the number one benefit of chatbots.
  7. Chatbots help to improve order tracking follow-ups by 30%

Chatbot Marketing and Sales Trends

  1. More than 15% of businesses want to use chatbots to achieve their lead generation and marketing goals.
  2. Over 40% of all business chatbots are used for sales.
  3. 35% of businesses say that AI chatbots make it easier to close sales deals.
  4. Chatbots help over 50% of businesses generates high-quality leads.
  5. Chatbots are commonly used for customer support (37%), marketing (17%), and sales (41%).

Chatbot Challenges Trends

  1. There are Natural Language Processing (NLP) limits with chatbot customization.
  2. Chatbots can’t solve complex and nuanced issues.
  3. Over 40% of consumers believe chatbots are used to stop them from connecting with live agents.

Chatbot Predictions Trends

  1. Business Insider Intelligence predicts that global retail consumer spending via chatbots will be over $140 billion by 2024.
  2. AI will power over 90% of all customer interactions by 2025.
  3. By 2023, more than 70% of chatbots used will be retail-based.
  4. Shopping via chatbots is expected to reach over $110 billion by 2023.
  5. Chatbots are projected to save healthcare, retail, and banking sectors up to $11 billion annually by 2023.


  • Business Insider

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